Excel Essentials

By Mr. Deep Singh Rawat

Target Audience : Anybody with basic skills on MS-Excel interested to become a Confident Excel User.

Training Duration : 16 hours

Training Methodology: Demonstration, Hands-on Exercises, Handy Tips, Q&A

After completion of the course, learners will be able to:

Familiar with Excel Interface and Best Practices in Excel.Build Excel Foundation (cell referencing, navigation, short cuts etc.)
Be acquainted with useful Excel Commands, Data Formatting and CleaningTricks for data entry & reporting
Successfully understand and apply Worksheet Techniques and WorksheetFunctions.
To create Template and resolve printing related problems.

Course Contents

By: Mr. Sujan Sharma Poudel

Target Audience : Anyone interested in sales as a profession

Training Duration : 16 hours

Training Methodology: Hands on Exercises and Case studies,

Activities, Q&A and Discussions.

After completion of the course, learners will be able to:

Understand the fundamental concepts of selling and its importance in business.
Apply the principles of the art of selling to build rapport and trust with customers.
Identify strategies to effectively deal with competition and achieve sales targets.
Adapt their sales approach to different customer types and personalities.
Follow the step-by-step sales process, from prospecting to closing.

By: Mr. Sagar K.C.

Target Audience : Anyone interested in Digital Marketing

Training Duration : 8 hours

Training Methodology: Hands on Exercises, Activities, Q&A and Discussions.

After completion of the course, learners will be able to:

Create detailed customer avatars to better understand target audiences.
Implement the 5-step process for planning effective digital marketing strategies.
Execute basic SEO techniques to improve website ranking and organic traffic.
Design effective email marketing campaigns that drive conversions.
Produce valuable content that resonates with target audiences at each stage of the funnel.
Select the most appropriate digital platforms for specific business goals and audiences.
Analyze marketing performance data to make informed strategy adjustments.
Develop consistent branding elements across digital marketing channels.

What is Digital Marketing?
Inbound marketing
Buyer's journey
Customer Avatar
Marketing metrics
Finding your best platform
Branding
Planning your strategy (5 Step Process)
Digital Marketing Techniques (below)
- SEO (Google My Business)
- Social Media Marketing
- Email Marketing
- Content Marketing

By Mr. Ashish Dangol

Target Audience : Entry to Mid-Level Customer Service Professionals

Training Duration : 8 hours

Training Methodology: Hands on Exercises, Roleplays, Q&A and Discussions.

After completion of the course, learners will be able to:

Explain the business impact of providing excellent customer service experiences.
Implement effective communication techniques when interacting with customers.
Apply proper etiquette in both verbal and written customer communications.
Identify different types of difficult customer behaviours and their underlying causes.
Utilize proven strategies to control tense customer interactions.
Transform standard customer service into memorable customer delight experiences.
Demonstrate active listening skills when addressing customer concerns.
Measure and evaluate their own customer service performance.
Adapt their service approach to different customer personalities and needs.